Laserase prides itself on the service it offers and, as part of its annual review of performance, carries out a patient survey. Comments are invited on staffing, premises and treatment.

The survey is anonymous but the details form part of the annual report sent to the Care Quality Commission.

A selection of comments from the 2008 survey are shown:

The Staff

• Helpful and friendly staff, informative.
• Very professional, not judgemental.
• Friendly, polite and efficient.
• Everyone there is very nice and friendly.
• The people there are very helpful and always seem happy.
• Warm and cheerful, made the process so much easier and more relaxing.
• All very lovely, friendly, cheerful. Put my mind at ease whilst remaining professional.

The Premises

• Clean and tidy, range of magazines in waiting room.
• The premises are nice and spacious and clean.
• Quiet and sufficient parking, very good.
• Clean tidy, easy to find.
• The premises always seem clean and hygienic. There is always room for family members to come to the treatment.

The Treatment

• Excellent.
• The service I receive is very good and I am made to feel relaxed.
• Very professional and friendly, put at ease and given all information.
• Very good. Taking a long time for my personal requirements.
• This is of a high standard. The clinician is informative, efficient and always puts me at ease. Overall I am pleased with the service provided.
• Friendly, welcoming, considerate. Great service.