Laserase prides itself on the service it offers and, as part of its annual review of performance, carries out a patient survey. Comments are invited on staffing, premises and treatment.

The survey is anonymous but the details form part of the annual report sent to the Healthcare Commission.

A selection of comments from the 2006 survey are shown:

Staff

• The staff were very helpful and cheerful.
• Friendly and well informed.
• I found the people very helpful, friendly and competent.
• Jo and Barbara are very friendly and professional. I came here because I wanted Jo to continue my treatment.
• Receptionist very cheerful and welcoming. Jo Wood very professional and courteous.
• The receptionist and clinician are always very friendly and helpful.

Premises

• Clean and tidy.
• Very good location.
• Clean comfortable and well decorated.
• Not too clinical. Comfortable.
• Clean and tidy, good location.

Treatment

• I am very happy with the treatment I have received.
• Relaxed but professional approach.
• I am very pleased with the service, my tattoos are fading nicely.
• Extremely worthwhile, I would recommend it to anyone with my type of problem [facial hair removal].
• Quick and efficient.
• Friendly and helpful service.
• It is a worthwhile expense, as after I have completed the treatment hopefully the hair will not grow back. At the moment the treatment has worked very well for me.